Learning & Development Specialist

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Learning & Development Specialist to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation as a Learning & Development Specialist.

The Role

This is an exciting opportunity to support, coach and develop newly recruited employees throughout a 12-week onboarding programme to completion.

The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs.

You will work alongside the EAP Training & Coaching team in coaching employees to ensure they successfully complete the onboarding programme.

Day to Day

• Overall responsibility for the day-to-day running of the onboarding Programme, alongside EAP Coaches.
• To collaboratively plan, organise and deliver the onboarding Programme.
• To provide daily, weekly, monthly reports to Direct Reports as required.
• Supervising new employees during the first 3 weeks of the programme, providing update meetings, delivering coaching and supporting new employees
• Deliver key training modules over the onboarding period ensuring that all employees are trained sufficiently on all core services.
• Deliver workshops facilitating scenarios and roleplays reflective of helpline calls.
• To facilitate and deliver group listening and coaching to ensure business practises are delivered effectively.
• To identify areas of learning and ensure relevant training is provided.

What You Bring to the Team

• Excellent communication and customer service skills.
• Experience of delivering training to both internal staff members and external clients
• Self-sufficient, adaptable, and goal-focused with the ability to work independently or as part of a team.
• Ability to deliver training to individuals and large groups effectively.
• Passionate about mental health and coaching

Benefits

• 25 days’ holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2-and 5- years’ service
• Contractual sick pay
• Private medical insurance after 5 years’ service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years’ service
• Holiday season bonus after 3 years’ service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employee Assistance Programme
• Company incentives, access to discount schemes
• Social sessions on the last Friday of the month with free food and drink
• Free 24/7 onsite gym

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