Portfolio Payroll 
Portfolio HR & Reward 
Portfolio Credit Control 
Portfolio Procurement 
Portfolio Payroll Canada Request a callback
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As a Customer Support Specialist, you will provide both inbound and outbound telephone and email support to my client and their users. You will assist clients in implementing our HR and Health & Safety management software, offering training and guidance to ensure they maximize their experience with the software. Your goal is to deliver exceptional customer service consistently, meet or exceed Key Performance Indicators (KPIs), and adhere to service level agreements (SLAs).
You will be working full-time in a brand new office in Downtown Toronto, just off of King station.
Key Responsibilities:
- Deliver outstanding customer service to new and existing clients.
- Conduct proactive implementation calls for new clients, welcoming them to the service, providing an overview of the system, and supporting the set-up of their accounts.
- Lead webinar demonstrations for prospective clients.
- Contribute to team goals by focusing on customer experience and collecting feedback.
- Reach out to inactive users with non-utilisation calls to encourage them to integrate the software into their business operations.
- Provide one-on-one training sessions tailored to clients’ specific needs.
- Troubleshoot technical queries, ensuring first-time resolution for basic questions and training inquiries.
- Maintain accurate records of interactions and log all queries under the correct account.
Required Qualifications & Experience:
- Proven customer service experience is essential.
- Skilled in handling objections and offering recommendations based on client requirements.
- Excellent listening skills with the ability to communicate effectively with clients of various technical abilities.
- Comfortable working in a fast-paced environment and able to adapt to change.
- Self-sufficient in maintaining product knowledge.
- Familiarity with Salesforce is a plus.
What We Value:
- Strong ability to build and maintain positive client relationships.
- Skilled communicator who can engage with various levels within an organization.
- Confident presenting to large audiences, including group training sessions and webinars.
- Outgoing personality, excellent organizational skills, and a determined, results-driven attitude.
Benefits
- Day off on your birthday
- Vacation Days increase length of service
- Benefits and Pension Plan available
- Access to Employee Assistance Programs
- Company incentives, access to discounts
49544CN
INDCAN
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