Senior Human Resources Advisor

Position: Senior Human Resources Advisor

Location: Fully on-site Monday-Friday in Downtown Toronto near Union Station

Compensation: $75,0000- $85,0000 + perks (3 weeks of vacation, with increases after 2 and 5 years of service, employer-paid benefits, pension plan, team social events)

Type: Full time Permanent

The Senior HR Advisor will assume responsibility for delivering expert and strategically driven HR advice to a dynamic and expanding client base, predominantly through telephone calls. This role will involve offering comprehensive guidance and solutions to clients across a broad spectrum of HR issues, ranging from routine inquiries to intricate and complex matters.

Day-to-Day Duties and Responsibilities:

• To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email
• To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
• To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided
• To actively own cases to resolution, building rapport and working relationships with clients on each interaction
• To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
• To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
• To achieve clear and measured KPIs and to work within set SLAs to provide first call resolution
• To log all advice accurately onto Salesforce and other systems
• To follow internal protocols for managing and escalating cases where applicable

Education/Experience:

• Completed CPHR/CHRP designation is mandatory.
• A minimum of five (5) years of HR advising.
• A degree or diploma from an accredited HR education or training program.
• Ability to work under pressure in a fast-moving, performance-driven environment
• Excellent communication skills
• Ability to juggle multiple tasks, prioritizing your workload accordingly
• Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre
• The ability to motivate yourself and those around you
• An organized self-starter with an enthusiasm for exceptional service delivery

Benefits:

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Vacation Days increase after 2- and 5-years’ service

MC49518

INDCAN