Human Resources Employment Documentation Specialist

Position: Human Resources Employment Documentation Specialist
Location: Fully on-site Monday-Friday in Downtown Vancouver near Burrard Station
Compensation: $70,0000-$80,000 + perks (3 weeks of vacation, with increases after 2 and 5 years of service, employer-paid benefits, pension plan, team social events)
Type: Full time Permanent

Role Overview:

The Human Resources Employment Documentation Specialist plays a key role in our Documentation Consultancy Services Department. We’re looking for a proactive, driven, and high-performing HR professional to provide essential HR support related to employment documentation. In this role, you’ll be responsible for delivering high-quality, client-focused services. Additionally, you’ll highlight commercial options, outline potential risks, and address non-compliance concerns.

Job Responsibilities:

• Deliver prompt, efficient, and thorough support to clients, ensuring response times align with any set KPIs.
• Provide guidance on documentation content, highlighting potential risks and offering commercially sound advice where needed.
• Attend client meetings via digital platforms and prepare employment documents in line with company policies and procedures.
• Recommend and introduce clients to other relevant services offered when appropriate.
• Proactively gather client feedback through different channels to help boost and maintain the company’s online reputation.
• Accurately log all activity using Salesforce and other internal systems.
• Keep up to date with current HR and Employment Law best practices to ensure accurate and compliant advice.
• Manage workload effectively, following company procedures, SLAs, and KPIs.
• Build strong client relationships to enhance the value of services provided and refer to internal training and legal updates to maintain compliance.
• Take full ownership of tasks and cases from start to finish, ensuring a high standard of delivery throughout.
• Communicate clearly and considerately with clients, tailoring language and presentation to build trust and understanding.
• Review, correct, and create documentation that adapts to each client’s changing needs.
• Support HR Business Partners with admin tasks and documentation following their consultations.
• Carry out any other duties as required by the Management Team.

Qualifications & Requirements:

• Minimum 3+ years of HR experience.
• Degree or diploma in Human Resources.
• Ability to work independently with strong attention to detail.
• Holds valid CPHR designation.
• Solid understanding of employment law and HR practices.
• Previous experience in call centre/KPI driven environment is an asset.
• Commitment to delivering high-quality service and resolving client issues efficiently.
• Ability to thrive under pressure and meet deadlines in a fast-paced environment.

INDCAN

MC49478